1. Pre-sales consultation

Telephone service

Customer service department personnel, sales representatives through the phone to provide customers with advice, the process.

Sales and service

Overall follow up of contact process by external sales staff

Technical service

The process by which project engineers provide solutions to customer requirements

Hospitality services

The process of guiding customers to visit the company and making them deeply impressed by the products and the company.

2. In-sales support

Technical service

By the technical staff to provide customers with various services.

Sales and service

After the signing of the contract, the process of further communication between the external sales staff and customers.

3. After-sales service

The service process carried out by the after-sales service personnel

After-sales telephone return visit

Customer satisfaction survey and return visit

Customer feedback to improve implementation process

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